INITIAL TERMS OF THE ARRANGEMENT

In terms of the Direct Debit Request arrangements made between us and initiated by you, we undertake to periodically debit your nominated account for the agreed amount for school fees.

DRAWING ARRANGEMENTS

• The first drawing under this Direct Debit arrangement will occur on the next nominated day as indicated on the DDR.
• If any drawing falls due on a non-business day, it will be debited to your account on the next business day following the scheduled drawing date.
• We will give you at least 14 days notice in writing when changes to the initial terms of the arrangement are made. This notice will state the new amount, frequency, next drawing date and any other changes to the initial terms.
• In the event of a default, all outstanding amounts will immediately become due and payable and a dishonour fee will be charged to your fee account.
• This Direct Debit Request applies for the Year in which the first debit takes place as specified on submission of this form. A new authority will be required for subsequent years.
• If you wish to discuss any changes to the initial terms, please contact Accounts Receivable on 9460 6652 or email fees@scotch.wa.edu.au

YOUR RIGHTS

CHANGES TO THE ARRANGEMENT

If you want to make changes to the drawing arrangements, contact us by phone or email as per above. These changes may include:

• Deferring the drawing; or
• Altering the schedule; or
• Stopping an individual debit; or Suspending the DDR; or
• Cancelling the DDR completely

ENQUIRIES

Direct all enquiries to us, rather than to your financial institution, and these should be made at least 7 working days prior to the next scheduled drawing date. All communication addressed to us should include your Customer Reference Number.
All personal customer information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing to your nominated account.

DISPUTES

• If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by phone on 9460 6652 or email fees@scotch.wa.edu.au
• If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
  • Within 7 business days (for claims lodged within 12 months of the disputed drawing) or
  • Within 30 business days (for claims lodged more than 12 months after the disputed drawing)
• You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.

Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.

YOUR COMMITMENT TO US

It is your responsibility to ensure that:

• your nominated account can accept direct debits (your financial institution can confirm this);
• on the drawing date there is sufficient cleared funds in the nominated account; and
• you advise us if the nominated account is transferred or closed.

If your drawing is returned or dishonoured by your financial institution, we will re-draw after 7 days. Any transaction fees payable by us in respect of the above will be added to your account.

FEE INSTALMENT CALCULATION 2024